Something wrong? Tell us.

I lost my progress after deleting the app.

Progress is stored on your device, so removing the app removes it with no copy for us to restore — we never receive it. Purchases that are not consumable, such as removing ads, can be brought back with “Restore purchases” in the shop.

I paid for something and it did not arrive.

Open the shop and tap “Restore purchases” first; that resolves most cases. If it does not, email us with the date of the purchase and we will sort it out.

How do I get a refund?

Purchases go through Apple, so refunds do too. Use reportaproblem.apple.com — we have no way to issue one ourselves.

A level looks impossible.

It is not. Every generated level is checked by our solver before it ships. Try the hint, or an extra bottle if the game offers one.

Do the games work offline?

Yes, entirely. The only thing that needs a connection is making a purchase, which Apple handles.